The Situation

This small retail business was running entirely on manual processes. There was no website, no digital system, and no consistent way to manage pricing or inventory. Staff had to remember prices, the owner had no visibility into stock levels, and customers had no way to find the business online. Everything felt disorganized, time‑consuming, and stressful.

What They Needed

A simple, reliable way to show up online, accept payments, track inventory, reduce staff errors, and improve day‑to‑day operations

They didn’t need something fancy — they needed something that worked.

What I Did

I built their entire digital foundation from the ground up:

• Designed and launched their first website Clear, simple, and focused on helping customers understand what they offered.

• Implemented Square for payments Replaced manual pricing with a clean, accurate point‑of‑sale system.

• Set up Square inventory management Every product was entered, priced, and organized so staff could ring up items without guessing.

• Integrated the website + Square ecosystem Ensured everything worked together smoothly, from customer browsing to in‑store checkout.

• Trained the owner and staff Made sure everyone felt confident using the new tools, even without tech experience.

The Impact

The transformation was immediate and meaningful:

• Reduced pricing errors — staff no longer had to memorize anything

• Improved inventory accuracy — the owner finally had visibility into stock levels

• Saved time — fewer mistakes, fewer corrections, smoother workflow

• Increased profitability — accurate pricing and better ordering led to real cost savings

• Greater customer reach — the business finally had an online presence

This wasn’t just a website. It was a complete shift from chaos to clarity.

Client Testimonial

“Before Anne‑Marie stepped in, we didn’t have a website or any real systems — everything was manual. She designed and built our entire site, set up Square for payments and inventory, and connected it all so it actually worked together. I’m not tech‑savvy, but she made the whole process simple and stress‑free. The systems she put in place saved us time, reduced mistakes, and improved our bottom line. It made a bigger difference than I expected.” — Jason R., Small Business Owner